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You are eligible for a return, full refund, exchange or replacement if you have received the incorrect item or if it arrives damaged.

You can return your item or we will replace your manufacture-defected item within 30 days of receipt. If 30 days have gone by since the receipt of your item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, provide us with a photo of the item and the SKU at support@dogsbrand.com.

Please DO NOT send your purchase back to the manufacturer.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dogsbrand.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dogsbrand.com. In some cases, we may ask you to return the item. If so, we will provide you with the return address in an email.